Competent support

Our Service

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For us, the placement of an order marks the beginning of a long-term partnership which is why we will remain your contact partner over the complete lifecycle of your plant/s. Because we care about your success and gladly contribute to it.

  • Technical customer service: Our team is available around the clock, 365 days per year, at +49 (0) 171 217 75 71. Quite practical: Using remote maintenance, we can immediately assess the status of your plant and provide a diagnosis. Our technicians are active world-wide to perform maintenance tasks or repairs.
  • Spare parts: To keep your downtimes as brief as possible, we ensure fast availability of spare parts, even for older machine models. Where needed, we will return to our archive to manufacture old or modified parts based on your drawings.
  • Modernization: Whether for software or hardware - we will keep you updated about our newest developments and actively offer a system replacement as well as the implementation of our latest innovations. We will also support you in attaining a higher degree of automation, during retrofitting work or in case of basic optimization of production processes based on a well-founded on-site analysis.
  • Training: What is the use of the best technology if nobody can operate it? For this reason, we will diligently train your staff on our systems and our machine control software. That way, we can teach the right knacks for maintenance and upkeep and convey the knowledge about software-supported work preparation. We will gladly repeat these trainings from time to time - either to refresh existing knowledge or to train new employees